What Services We Offer
At New Wave Care, complex care is at the heart of what we do. We provide 24/7 in-home support for participants with complex and ongoing care needs, including high-intensity, neurological, spinal, clinical, behavioural and palliative care.
Our experienced Support Workers are trained and supported to deliver safe, reliable and consistent care, with the right skills and people around each participant to support their needs, goals and everyday life.
24/7 Complex In-Home Support
Reliable, consistent support for participants with complex and ongoing care needs, delivered in the comfort of their own home.
Our experienced Support Workers provide support with personal care, mobility, hoist transfers, manual handling, specialised equipment and complex daily care, with the skills, training and continuity needed to provide safe and confident support.
High Intensity Support
Our Support Workers are trained and have the experience to provide high-intensity supports including PEG/enteral feeding, medication support, seizure management, hoist transfers, manual handling and specialised equipment, in line with each participant’s individual care requirements.
Neurological & Spinal Support
Specialised support for participants living with spinal cord injuries, acquired brain injuries, MND, Parkinson’s, cerebral palsy and other neurological or degenerative conditions, with a focus on safety, independence, comfort and maintaining quality of life.
Personal Care & Daily Living
Practical support with showering, dressing, grooming, continence, mobility, personal care, meal preparation and everyday routines, delivered with respect, consistency and an understanding of each participant’s preferences.
Palliative & End-Of-Life Care
Compassionate support focused on comfort, dignity and quality of life, helping participants remain in familiar surroundings while providing support to families and working alongside the broader care team.
Clinical Support
Support for participants with complex health and clinical needs, delivered in collaboration with their existing healthcare professionals and support teams. Our workers follow individual care plans and established clinical procedures to provide safe and consistent support.
Behavioural & Psychosocial Support
Support for participants with complex behavioural and psychosocial needs, with a focus on consistency, trust, safety, communication and building confidence. We take the time to understand what works for each person and provide support that reflects their individual needs.
Mental Health & AOD Support
Practical and respectful support for participants experiencing mental health challenges or requiring alcohol and other drug (AOD) support. Our team provides consistent support that encourages stability, connection, confidence and greater independence.
Community Access
Support for participants to get out, stay connected and enjoy the things that matter to them. Whether it’s heading to appointments, catching up with friends, enjoying hobbies, exploring the community or trying something new, our team provides the support and confidence to make it happen.
Connect With Our Complex Care Team
Office Hours
Mon to Fri 8:30am - 4:30pm
We take the time to listen, understand what matters to you and genuinely get to know the person behind the support.
Whether you’re looking for complex care, specialised support, assistance with everyday life, community participation or simply exploring your options, our team is here to have a real conversation and help you understand what support might be right for you.
Because your support should fit your life, your support needs and the things that matter most to you.
